Resolving Issues with your CoachFirst Account

If you experience an issue with your CoachFirst account, they can often be resolved by ensuring that you're running the latest version of the software, or be starting a fresh session on the app or portal.

Below are quick things you can try to access and use your account on the latest version of CoachFirst, whether you are using the CoachFirst app or logging into your account through a web browser.

• Click on the settings icon at the lower right of the screen
• Click on Sign Out on the menu, confirm you want to sign out
• Once you have been signed out, log back in to the app

• For iOS users:
• To close the CoachFirst app, follow these instructions from Apple: https://support.apple.com/en-us/109359
• Re-open the app and login

• For Android users:
• To close the CoachFirst app, follow these instructions from Google: https://support.google.com/android/answer/9079646?hl=en#zippy=%2Cclose-apps 
• Re-open the app and login

3. Other things you can try

• Check to see if you are running the most recent version of the CoachFirst app

• For iOS users:
• Follow this link: https://apps.apple.com/us/app/coachfirst/id1524519609 
• Click "Update" to move to the latest version of the app
• If button says "Open" you are on the latest available version of CoachFirst

• For Android users:
• Follow this link: https://play.google.com/store/apps/details?id=com.coachfirst.client 
• Click "Update" to move to the latest version of the app
• If button says "Open" you are on the latest available version of CoachFirst

• Check to see if you are running the most recent version of your device's operating system

• For iOS users:
• Follow these instructions from Apple: https://support.apple.com/guide/iphone/update-ios-iph3e504502/ios 

• For Android users:
• Follow these instructions from Google: https://support.google.com/android/answer/7680439?hl=en 

• Uninstall and re-install the CoachFirst app

• For iOS users:
• Uninstall the app: https://support.apple.com/guide/iphone/remove-or-delete-apps-iph248b543ca/ios 
• Re-install the app: https://apps.apple.com/us/app/coachfirst/id1524519609

• For Android users:
• Uninstall the app: https://support.google.com/android/answer/13627402?hl=en 
• Re-install the app: https://play.google.com/store/apps/details?id=com.coachfirst.client

4. Contact the CoachFirst Customer Support team

If you're still experiencing issues, please reach out to our team for assistance here: https://www.coachfirst.com/contact.html.

1. Logout of the Client Portal

• Click on your name in the upper right hand corner of the page
• Click on Logout on the menu
• Once you have been signed out, log back in

2. Close your browser and start a new session

• Before you close your browser, follow the instructions above to logout of your account (do not log back in until after you have restarted your browser, see below)
• Once you have logged out, close any open browser tabs for CoachFirst
• Restart your browser by closing and re-opening the browser you are using (e.g. Chrome, Safari, etc):

• iPhone and iPad users: https://support.apple.com/en-us/109359
• Android mobile users (e.g. Samsung Galaxy): https://support.google.com/android/answer/9079646?hl=en#zippy=%2Cclose-apps
• Mac desktop users (e.g. MacBook Air): https://support.apple.com/en-sa/guide/mac-help/mchl834d18c2/mac 
• PC users (e.g. HP, Lenovo, Dell): https://support.microsoft.com/en-us/windows/close-an-app-in-windows-6a212da5-6f26-2252-c72d-98544e606e9a 

3. Other things you can try

• If you are technically savvy, you can also try things like removing the cookies for the CoachFirst website, or clearing the cache on your browser.
• Please note that it is easy to remove information from other sites, like saved passwords, as part of this process.

4. Contact the CoachFirst Customer Support team

If you're still experiencing issues, please reach out to our team for assistance here: https://www.coachfirst.com/contact.html