Cancelling and Rescheduling Services
Aaron Remorenko
Last Update 8 maanden geleden
If your Coach has enabled these features, your can easily rescheduled or cancel a booking. Please see below for details on how to do so for different services.
Cancelling or Rescheduling a 1:1 Service in the CoachFirst App
To cancel or reschedule a 1:1 please follow these steps:
- Click on the Calendar icon to view your currently booked services, or use the Next 5 Appointments/View All Upcoming Appointments link from the Home screen
- Click on the appointment
- To reschedule the appointment, click Reschedule and choose a new day and time
- To cancel the appointment, click Cancel Service and confirm the cancellation
- Note: when you cancel an appointment, you will automatically be issued a credit for the service; if you prefer a refund, please contact your Coach prior to cancelling the service
Cancelling or Rescheduling a 1:1 Service in the Client Portal
To cancel or reschedule a 1:1 please follow these steps:
- Go to https://booking.coachfirst.com/login and login to your account
- Click on the Primary Member's name at the upper right to open the menu, and select Dashboard
- View and scroll through your booked services under Upcoming to find the appointment and click on it
- To reschedule the appointment, click Reschedule and choose a new day and time
- To cancel the appointment, click Cancel Service and confirm the cancellation
- Note: when you cancel an appointment, you will automatically be issued a credit for the service; if you prefer a refund, please contact your Coach prior to cancelling the service
Cancelling a Class in the CoachFirst App
To cancel a Class please follow these steps:
- Click on the Calendar icon to view your currently booked services, or use the Next 5 Appointments/View All Upcoming Appointments link from the Home screen
- Click on the Class
- To cancel the appointment, click Cancel Class, select the member(s) you want to remove from the Class, and confirm the cancellation
- Note: when you cancel a Class, you will automatically be issued a credit for the service; if you prefer a refund, please contact your Coach prior to cancelling the service
Cancelling a Class in the Client Portal
To cancel a Class please follow these steps:
- Click on the Primary Member's name at the upper right to open the menu, and select Dashboard
- View and scroll through your booked services under Upcoming to find the appointment and click on it
- Click on Update Registration
- Click on the red Cancel button to the right
- Select the member(s) you want to remove from the Class and click OK
- Note: when you cancel a Class, you will automatically be issued a credit for the service; if you prefer a refund, please contact your Coach prior to cancelling the service
Cancelling a Camp or Multi-Day Program
To cancel a Camp of Multi-Day Program, please contact your Coach. It is currently not possible for clients to remove themselves from those services through CoachFirst.